Service Overview

Flow Logistics is a backend service partner to all types of customers. The following is a general overview of our service components. Apart from those in the list, we are happy to explore other problems faced by our customers and create new solution packages.

Customer Data Visibility

• Real time inventory and transaction data available via internet
• Security control via individual password login

Warehousing

• Ambient & air-conditioned storage
• Inbound goods & document inspection
• Pallet / carton / piece pick & pack
• Outbound document preparation
• Value-added services
• Kitting, assembly, gift wrapping
• Barcode labelling, retail readying, lettershop work

Transportation

• Local delivery
• Freight arrangement
• Customized delivery documents
• Internet delivery status checking

Spare Parts Logistics

• Real-time internet stock and order enquiry
• Inventory management with accuracy 99.9%
• System managed location control and delivery paperwork for speed of processing
• System managed serial number and expiry date control
• Order-taking hotline
• 24-hour urgent and regular delivery service with handover inspection
• System supported reversed logistics
• Returned parts inspection and sorting
• Repair-vendor management
• ESD packaging and handling

Retail Distribution

• Order-taking hotline
• Barcode processing
• Lot and expiry date management
• Pick and pack
• Packaging, retail labelling, kitting, gift wrapping and other value-adding services
• Export packing
• Return goods processing
• Local distribution and milk run delivery
• Payment collection
• Real-time on-line delivery, inbound, outbound and delivery status

Sample Management

• Parts imaging
• Vendor/Inbound shipping monitoring
• Inspection
• Storage
• Shipment consolidation/breakbulk
• Crossdocking
• Packaging, labelling, kitting and other value-adding activities
• Real-time on-line receiving and shipping data

Inventory Management

• Exact product and location control with barcoding system
• Highly efficient order processing for time critical orders
• Lot and serial number management
• Periodic cycle count and stocktake

Customer Service & Promotion Support

• Enquiry hotline
• Customer care services
• Roadshow logistics and stock management
• Printed matter lettershop work and distribution

Other Services

• Vendor/ repair vendor management
• Customer management
• Stock level and replenishment management
• Reverse logistics
• Warehouse relocation projects